Rewards FAQs

Signing up is easy! Simply create an account at https://www.yarn.com.au/pages/rewards and enter your name, email, and password. It’s free to join and you will automatically be signed up to receive emails with insider access to sales, promotions, and all of our newest drops.

If you currently have an account or email subscription with us then you’ve already been enrolled in our rewards program and your points have been accruing. Sign in to redeem them!

Members receive reward points for each purchase, which can then be redeemed towards the cost of future purchases. 100 points equals $10 to spend at Yarn. You also earn points for following us on social media, making repeat purchases, and you’ll get points each year for your birthday!

Absolutely not! Sign-up is 100% free, and it will never cost you anything to earn points.

We took care of that for you! All customers with an active account were automatically enrolled in our rewards program and have been earning points. You do need to create a rewards account to use your points.

If you have had more than one customer account with us, please note that only one rewards account was created per person.

You can access all your info, such as balance, by visiting our rewards page https://www.yarn.com.au/pages/rewards.

Contact customer service by emailing customerservice@yarn.com.au and our team will be happy to assist you with merging your accounts.

Exchanging your points for great rewards couldn't be easier! Simply visit the https://www.yarn.com.au/pages/rewards and click ‘Redeem my Points’ under your account. You can choose how many points you want to redeem, from $5, $10, or $20 off your order. Once you click Redeem, you will have a code to apply to your order at checkout. This code can be found in your rewards history any time.

100 points = $10 to spend in store or online at Yarn Marketplace.

Yes, your points will expire after 1 year.

Before checking out, ensure that you are signed in to your account.

You will need to redeem your points in your account at https://www.yarn.com.au/pages/rewards. Choose the amount of points you wish to redeem and generate your code, which you can then apply at checkout.

Yes! Simply pop in to visit us between the hours of 9am-4pm Mon-Fri, and we can help you process your payment with rewards points.

No! You will always have an opportunity to earn more points by shopping with us, engaging with our brand and community online, and through birthday gifts.

Yes. If you are returning the entire order, we will refund you the total dollar amount spent after the discount was applied. The points you used to redeem the discount will also be added back to your rewards account.

For example, if you use $10 of points towards a $100 purchase that you decide to return, the $90 balance will be refunded to your credit card and the $10 reward credit will be deposited back into your rewards account.

Add your birthday under ways to earn points at https://www.yarn.com.au/pages/rewards. On your birthday we will send you a special discount code via email valid for 30 days from the date of your birthday! Please note this code is not transferable and is linked to your account only.

You must be logged in when making purchases to earn points, so double-check you were signed into your rewards account and didn’t accidentally check out as a guest. If you have done this in error, contact us at customerservice@yarn.com.au to help apply your points to your account.

Please note that any points you earn on a purchase you later return will be deducted from your point balance.

You can find your reward codes in your account under Rewards History to use this code at any time.

We are sorry to hear that. There are a couple of scenarios that could have triggered the error message.

The first possible scenario is that there was a mistype in one of the email addresses that you entered or you forgot to put commas between multiple emails to separate them.

To eliminate confusion over what occurred, we recommend that you go back and enter each email address one at a time, clicking ‘send’ after each one rather than uploading them all at once.

If you are still having problems using the email referrals we recommend using your unique referral link to receive credit. Please contact customerservice@yarn.com.au if you need further assistance.

Thank you so much for sharing us with your friends! We really appreciate it.

Referred friends must be first-time customers in order for both of you to receive the referral rewards. And they need to make a purchase for you to receive your reward.

Please note: the referral must be initiated through our rewards referral box on your personal rewards page or through the use of your unique referral link also found there.

Points will be added to your account as soon as your friend completes their first purchase on our website. When this happens you will receive an email letting you know that one of your referrals made a purchase using your code and that a reward was added to your account.

You can also check your ‘Rewards History’ to see a list of any points that you have received for referrals.