PRIVACY POLICY

This Privacy Policy applies to all personal information collected by Yarn Marketplace/Regal Sportswear Pty Ltd ABN 46 153 432 154 via the website located at www.yarn.com.au. If you have any questions about this Policy or how your personal information is handled, you may contact us at customerservice@yarn.com.au.

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our Privacy Policy. This Policy applies to all personal information collected through our website, our checkout, our customer accounts, our SMS programs, and any related services we provide.

Before or at the time of collecting personal information, we will identify the purposes for which information is being collected. These purposes may include processing orders, managing customer accounts, providing customer support, sending service updates, offering marketing communications, improving our website, complying with legal obligations, and supporting fraud prevention and security.

We will collect and use of personal information solely with the objective of fulfilling those purposes specified by use and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law. Personal information we collect may include your name, email address, billing and shipping address, phone number, order history, payment method details (processed securely through third-party providers), device and browser information, and website usage data collected through cookies, pixels, and analytics tools. We may also collect information about how you interact with our website, including pages viewed, links clicked, IP address, general location information, device identifiers, and session duration, to help us improve our services and website performance.

We will only retain personal information as long as necessary for the fulfillment of those purposes. This may include retaining order records for taxation and warranty reasons, maintaining account history for customer support, and retaining limited technical data for security and troubleshooting. When information is no longer required, we will take reasonable steps to securely destroy or de-identify it.

We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. Information may be collected directly from you when you browse our website, place an order, create an account, sign up for marketing, or interact with our customer service team. We may also automatically collect information via cookies, tracking technologies, and analytics tools used to improve your shopping experience.

Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date. If any of your personal information changes, you may request access to it or ask us to update or correct it at any time by contacting us. We will take reasonable steps to ensure that information we hold is accurate and current.

We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorised access, disclosure, copying, use or modification. These safeguards may include encryption, secure payment gateways, access controls, regular system monitoring, and secure data storage practices. We also require our service providers to handle your information responsibly and in line with privacy obligations.

We will make readily available to customers information about our policies and practices relating to the management of personal information. This includes explaining the types of personal information we collect, how we use it, how you can access it, and how to make a privacy enquiry or complaint. If you wish to make a complaint about how your information has been handled, you may contact us and we will respond promptly. You also have the right to contact the Office of the Australian Information Commissioner if you are not satisfied with our response. You may contact by visiting www.oaic.gov.au or calling 1300 363 992 if you wish to escalate a privacy complaint.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. We may share personal information with trusted third-party service providers who assist us in operating our website, processing payments, sending emails or SMS messages, fulfilling orders, delivering products, providing analytics, or supporting customer service.  These third-party providers may include website hosting services, advertising partners, SMS and email platforms, fraud prevention tools, delivery partners, and payment processors. We ensure that such providers only use your personal information for the purposes for which it was supplied. Some of these providers may be located outside Australia, and by using our services, you consent to your information being transferred and handled in accordance with this Policy.

We may use cookies, pixels, and similar technologies to improve your browsing experience, understand website traffic, support personalised content, and deliver marketing. You may adjust your browser settings to limit cookies, though this may affect site functionality.

If we update this Privacy Policy, we will post the revised version on our website, and continued use of our services will constitute acceptance of the updated Policy. You have the right to request access to the personal information we hold about you, request correction of that information, or request deletion where legally permitted. We will respond to all requests within a reasonable timeframe and provide details about how your information is stored and protected.

Mobile Terms of Service

The Yarn Marketplace mobile message service (the "Service") is operated by Yarn Marketplace (“Yarn Marketplace”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Yarn Marketplace’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Yarn Marketplace through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders). We may also use your mobile number for identity verification, fraud prevention, and customer support where required.

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Yarn Marketplace. Your participation in this program is completely voluntary. You may withdraw your consent at any time by following the opt-out instructions below.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider. By participating, you acknowledge that message frequency may vary depending on your interactions with our website, your purchase activity, and your communication preferences.

You may opt-out of the Service at any time. Text the single keyword command STOP to Yarn or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Yarn Marketplace mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. You may also request manual removal by contacting us directly at customerservice@yarn.com.au if you experience any issues opting out.

We aim to respond to support requests within a reasonable timeframe and will assist with any questions, opt-out issues, or concerns regarding message delivery.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages. Where possible, we will provide updated opt-out instructions to ensure you can continue to manage your preferences.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number. By participating, you confirm that you are the owner or authorised user of the mobile number provided.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service. Nothing in these terms excludes rights you may have under the Australian Consumer Law.

We respect your right to privacy. Your mobile number and messaging activity will be handled in accordance with our Privacy Policy, including storage, security, and disclosure to third-party SMS providers where necessary to operate the Service.